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This document (hereinafter referred to as the “Terms”) is an electronic record in terms of the Information Technology Act, 2000 and the Rules thereunder, as applicable and the amended provisions pertaining to electronic records in various statutes, as amended from time to time by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 which requires publishing of the Rules and Regulations, privacy policy, and Terms for access or usage of Unity’s website and its mobile application (hereinafter referred to as the “Platform”).
Unity Innovative Private Limited (hereinafter referred to as “us/we/our/Unity”) is a private limited Unity incorporated under the Indian Companies Act, 2013 having its registered office at CIN) U73200MH2021PTC366685 and its registered address is 1505, Abrol Vastu Park, Wing ‘A’, Off Linking Rd, Malad West, Mumbai, Maharashtra- 400064. The Terms contained herein shall govern the use of the Platform or any other products.
For the purpose of these Terms, wherever the context so requires “You“, “Your” or “User” shall mean any natural or legal person who accesses, uses, or subscribes to our Platform, and agrees to become a buyer on the Platform or avails or offers to avail any of our services.
Use of the Platform is offered to You, subject to acceptance of all the terms, conditions, and notices contained in these Terms including applicable policies which are incorporated herein by reference, along with any amendments/modifications made time to time by Unity at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a service(s).
The Unity reserves the right to change or modify these Terms or any policy or guideline of the Platform including the Privacy Policy, at any time and at its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Platform and You waive any right You may have to receive specific notice of such changes or modifications, provided however that, We will inform You of such changes within such timelines as may be specified under the applicable laws. Your continued use of the Platform will confirm Your acceptance of such changes or modifications; therefore, You should frequently review these Terms and applicable policies to understand the terms and conditions that apply to Your use of the Platform.
By (i) using this Platform or any facility or service provided by this Platform in any way; or (ii) merely by browsing the Website, You agree that You have read, understood, and agreed to be bound, including without limitation, by these Terms, the Platform’s Privacy Policy and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions, for the purposes of accessing, browsing or transacting on the Website, or availing any of the Services, and such rules, guidelines, policies, terms, and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms.
Our Platform is operated, and services are provided in compliance with the laws in India. If you access our services from locations outside India, you do so at your own risk and you are solely liable for compliance with applicable local laws. The User agrees to use the Smart Box or the Smart Box Services to authorize an individual and get the products from the third party on his/her behalf. Where you use any third-party website or the products or services of any third party, You may be subject to alternative or additional terms and conditions of use and privacy policies.
The Platform is meant to facilitate the use of our products which include but are not limited to the Platform itself as well as the Medesmart IOT Pill Box (hereinafter referred to as the “Smart Box”). The sale & purchase/transaction between the registered third parties and You, of medication, facilitated by the requisition placed by You on the Platform shall be governed by these Terms. Unity is not and cannot be a party to or save as except as may be provided in these Terms, control in any manner, any transaction between You and the third parties.
The Smart Box
The Smart Box aims to manage the consumption of medicines by the User and eliminate the problem of human error while consuming medicines. The Smart Box keeps track of the patient who has consumed their medication. The smart box also reminds the user to take their medication further notifying you of the remaining dosages left in the Smart Box. When the amount of medication goes below a certain point the Smart Box shall notify the Use and also create an auto-generated order list to ensure the availability of medicine o the User. The Smart box can also scan written prescriptions given by medical practitioners and create a file for future use of the User. The User may also choose to allow the Smart Box to order medicine from local third-party pharmacies that shall deliver the medication to the User(hereinafter referred to as “Smart Box Services”).
You understand that if you do not use the Smart Box Services for two (2) months, the Smart Box Services shall be discontinued for you. Whilst the Smart Box shall continue to be in the possession and ownership of the User, the User shall not be able to access or avail of the Smart Box Services and further shall not be able to access the relevant features of the Platform in the aforementioned circumstances.
Ordering of medication using the Platform and Smart Box
The Platform and the Smart Box or the Smart Box Services available on it are merely an ‘invitation to an offer for sale and not an offer for sale. The placement of an order by You shall constitute an offer by You to enter into an agreement (“Offer”) with Unity. Automated orders made by the smart box shall be on your behalf.
Where the user is using the automated ordering feature of the Smart Box to order medication from third-party pharmacies, the acceptance of the Offer would only be undertaken by the Retail Pharmacy(s) after the validation/ verification of the prescription by such Retail Pharmacy (in case of Prescription Drugs) and the ascertainment of the available stock in the relevant Retail Pharmacy(s) (in the case of prescription as well as other drugs/ pharmaceutical products). It is hereby clarified that any reference to the term ‘offer/ offered for sale by the Retail Pharmacy(s), as appearing in these Terms, shall be construed solely as an ‘invitation to offer for sale’ by any such Retail Pharmacy(s).
Transfer of Property and Completion of Sale:
Upon acceptance of the Offer by the concerned Retail Pharmacies, the medication would be dispensed at the pharmacy, in accordance with the terms of the order placed by You. Such dispensation shall also take place under the direct/ personal supervision of the pharmacist of the Retail Pharmacy, wherever required under the applicable law(s). You agree and acknowledge that the property and title in the Smart Box and the Services ordered by You shall stand immediately transferred to You upon the dispensation of the Smart Box Services and the raising of the invoice at the concerned Retail Pharmacies. Accordingly, the sale of medication is concluded at the concerned Retail Pharmacy itself. The invoice in relation to the medication, that is required to be delivered to You shall be issued by the concerned Retail Pharmacy which is to process and satisfy the order for such medication.
Drugs Delivery:
The Medication shall be delivered by delivery personnel the Retail Pharmacies or independent contractors. You accept and acknowledge that the courier/ delivery personnel, engaged by the Retail Pharmacies or Unity, shall be an independent contractor for the delivery of third-party medication or products from the concerned Retail Pharmacies to the address notified by You, and the relationship between Unity and the delivery personnel shall be one of principal to principal, with no control over the Smart Box or the Smart Box Services and no additional obligations.
You have not been charged any amount by us for the delivery of medicines in furtherance of providing Smart Box Services and thus we shll not be liable for the actions of the independent contractors concerned.
The User and the Third Party Retail Pharmacies shall be liable for adherence to the Telemedicine Practice Guidelines, 2020. It shall be the responsibility of the User to obtain valid and authentic prescriptions and ensure that the medicines being prescribed to them is in accordance with Clause 3.7.4 of the Telemedicine Practice Guidelines, 2020 which provides for the procedure and restrictions in prescribing medicines.
Use of the Platform and the Smart Box is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including without limitation, minors, un-discharged insolvents, etc. are not eligible to use the Platform. The Products shall also not be available to any Users suspended or removed from the Platform for any reason whatsoever. By accessing and using this Platform, You represent that You are of legal age to form a binding contract and are not a person barred from entering into a contract under the laws applicable in India. Notwithstanding the foregoing, if You are below the age of eighteen (18) years, You may avail the Smart Box and the Smart Box Services provided by the Platform, through Your legal guardian in accordance with the applicable laws. Unity reserves the right to terminate your membership and /or refuse to provide You with access to the Platform if it is brought to Unity’s notice or if it is discovered that You are under the age of 18 years. Unity reserves the right to refuse access to use the services offered at the Platform to new Users or to terminate access granted to existing Users at any time without providing any reasons for doing so and You shall have no right to object to the same.
Unity shall enable You to make the requisition of medication and avail Smart Box Services through the Platform, only if You have provided Unity certain required User information, including without limitation, name; user ID; email address; address; gender; age; phone number; password; valid finance account information; and other details and created an account (“Account“) through an ID and password or other log-in ID and password (collectively, the “Account Information“). The transaction and delivery of the Medication by the Pharmacies may also be subject to procedures for use of the Platform, Terms, uploaded guidelines, rules, additional terms of service, or other disclaimers & notices if any (“Additional Terms“). The Platform requires You to register as a User by creating an Account to avail the Smart Box Services provided by the Platform. You will be responsible for maintaining the confidentiality of the Account Information and are fully responsible for all activities that occur under Your Account.
You agree to:
(a) immediately notify Unity of any unauthorized use of Your Account or Account Information or any other breach of security, non-compliance with the Telemedicine Practice Guidelines dated March 25, 2020, or any other applicable laws, rules, regulations, and guidelines as may be notified from time to time and;
(b) ensure that You exit/log out from Your Account at the end of each session.
Unity cannot and will not be liable for any loss or damage arising from Your failure to comply with the above You may be held liable for losses incurred by Unity or any other User of or visitor to the Platform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential or otherwise. The Platform also allows / shall allow restricted access to the Platform for unregistered Users. You shall ensure that the Account Information provided by You in the Platform’s registration form is true, complete, accurate, and up to date. Use of another User’s Account Information for availing of the services offered by Unity is expressly prohibited. If You provide any information that is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current, or incomplete), or Unity has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, Unity has the right to suspend or terminate Your Account and refuse any and all current or future use of the Platform by You.
Unity will not be responsible for any financial loss, inconvenience, or mental agony resulting from the misuse of the Your ID/password/credit card number/Account details for using the Platform. The Platform uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by Unity for the technical administration of the Platform, research and development, and User administration. In the course of serving advertisements or optimizing services to You, Unity may allow authorized third parties to place or recognize a unique cookie on the Your browser. Unity does not store personally identifiable information in the cookies.
You shall not have more than one active Account on the Platform. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another party.
Subject to compliance with these Terms, Unity grants You a personal, non-exclusive, non-transferable, limited privilege to access and use this Platform and the Smart Box Services provided with the purchase of the Smart Box.
You agree to use the Smart Box Services, Platform, and the materials provided therein only for purposes that are permitted by:
(a) the Terms; and
(b) any applicable law, regulation, or generally accepted practices or guidelines in the relevant jurisdictions.
You agree to adhere to all limitations on the dissemination, use, and reproduction of any materials that You access on the Platform. You agree not to access (or attempt to access) the Platform and the materials or services by any means other than through the interface that is provided by Unity. You shall not use any automated means such as data scraper, deep-link, robot, spider, or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process to access the Platform, or the Information, for any purpose. You shall not use any automated device to access, acquire, copy or monitor any portion of the Platform or Content (as defined below), or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials, or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform.
You agree to not publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information through any bookmark, tag, or keyword;
The User shall not upload files that contain software or other material protected by applicable intellectual property laws unless You own or control the rights thereto or have received all necessary consents;
The User shall not upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Platform or another users computer;
Unity reserves the right to review materials posted by You and to remove any materials at its sole discretion. Unity reserves the right to terminate the User’s access to any or all services provided by Unity at any time, without notice for any reason whatsoever. Unity reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post, or remove any information or materials, in whole or in part, in Unity’s sole discretion.
You agree that Unity may, at any time, modify or discontinue all or part of the Platform, charge, modify or waive fees required to use the Platform, or offer opportunities to some or all Platform Users.
You agree that the Platform shall not be used for illegal purposes. The information and Services shall not be used for any illegal purpose. You shall not access our networks, computers, or the information and Services in any manner that could damage, disable, overburden, impair them, or interfere with any other person’s use and enjoyment. You shall not attempt to gain unauthorized access to any information or Services, other accounts, computer systems, or networks connected with the Platform, the information, or Services. Such unauthorized access includes, but is not limited to, using another person’s login credentials to access his or her Unity profile/ Account. Any attempt by any individual or entity to solicit login information of any other user or third-party registered medical practitioner or to access any such account is an express and direct violation of these Terms and applicable law(s), including relevant privacy and security laws and laws prohibiting unfair or unethical business practices.
The Platform, the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork, and computer code (collectively, the “Content“) on the Platform is owned and controlled by Unity and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.
The Smart Box in its physical form, as well as its connectivity to the platform and the manner and processes of providing Smart Box Services shall be owned and Controlled solely by Unity and the design, structure, look and feel of the Smart box and Smart Box Services shall be the sole intellectual property of Unity.
The trademarks, logos, and service marks displayed on the Platform (“Marks”) are the property of Unity. You are not permitted to use the Marks without the prior consent of Unity and/or the relevant third parties that may own the Marks. Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Unity owns all intellectual property rights in and to the Platform, including, without limitation, any and all rights, title, and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.
Except as expressly provided herein, You acknowledge and agree that You shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from Unity or third party owner of such Content.
We offer returns and refunds on the Platform which are subject to further terms and conditions as detailed in the cancellation, shipping charges, returns, and refund policy (“Return and Refund Policy”) which may be decided and altered by Unity from time to time.
As part of the Platform provided by Us; We may facilitate and allow third-party advertisers (“Third Party Advertisers”) to place advertisements on the Platform.
For Users: The Platform clearly distinguishes between the Platform content and content that is created or provided by one of Our Third Party Advertisers. This content will not be reviewed by us but shall be subject to applicable laws, these Terms, and the Privacy Policy.
For Third Party Advertisers: The Third Party Advertisers must be honest about the products or services their advertisements promote; the advertisement shall not create unrealistic expectations and must not be misleading or offending; must be responsible and of the highest standards and without compromising consumer protection.
General Rules: Unity may, at any time and without having to serve any prior notice to the Third Party Advertisers, (i) upgrade, update, change, modify, or improve the Platform or a part thereof in a manner it may deem fit, and (ii) change the content of the Advertising Policy and/ or these Terms and/ or the Privacy Policy. It is the responsibility of the Third Party Advertisers, in such cases, to review the terms of the Advertising Policy and/ or these Terms and/ or the Privacy Policy, from time to time. Such changes shall be made applicable when they are posted. We may also alter or remove any content from the Platform without notice and liability. The Third Party Advertisers are also responsible for ensuring that their advertisements comply with all applicable law(s) in India and any other jurisdiction that such Third Party Advertiser(s) are based, industry codes, rules, and regulations in each geographic area where the advertisements will run. All disclosures in the advertisements must be clear and conspicuous. We are not responsible for any liability arising from an advertisement by a Third Party Advertiser.
Unity reserves the right to reject or remove any advertisement at its sole discretion for any reason. Further, Unity also reserves the right to request modifications to any advertisement and to require factual substantiation for any claim made in an advertisement.
You expressly understand and agree that to the maximum extent permitted by applicable law the Platform, services, and other materials are provided by Unity on an “as is” basis without warranty of any kind, express, implied, statutory, or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, Unity makes no warranty that (i) the Platform or the services will meet your requirements or your use of the Platform or the services will be uninterrupted, timely, secure, or error-free; (ii) the results that may be obtained from the use of the Platform, services or materials will be effective, accurate or reliable; (iii) the quality of the Platform, services or other materials will meet your expectations; or that (iv) any errors or defects in the Platform, services or other materials will be corrected. No advice or information, whether oral or written, obtained by you from Unity or through or from the use of the services shall create any warranty not expressly stated in the Terms.
Unity will not be liable for any loss that You may incur as a consequence of unauthorized use of Your Account or Account Information in connection with the Platform or any services or materials, either with or without your knowledge. Unity has endeavored to ensure that all the information on the Platform is correct, but Unity neither warrants nor makes any representations regarding the quality, accuracy, or completeness of any data, information, product, or service. Unity shall not be responsible for the delay or inability to use the Platform or related functionalities, the provision of or failure to provide functionalities, or for any information, software, products, functionalities, and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, Unity shall not be held responsible for the non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond Unity’s control. The User understands and agrees that any material or data downloaded or otherwise obtained through the Platform, is done entirely at their discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. Unity is not responsible for any typographical error leading to an invalid coupon. Unity accepts no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties.
Unity shall not be liable for any third-party product or services. The advertisement available on e-mail or Platform with respect to the third-party website or the Products are for information purposes only. You expressly agree that Your use of the Platform is at Your own risk.
You agree to indemnify, defend and hold harmless Unity including but not limited to its affiliates, vendors, representatives, directors, agents, and employees from and against any and all losses, liabilities, claims, damages, demands, costs, and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Unity that arises out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms. Further, You agree to hold Unity harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the Platform, any claim that Your material caused damage to a third party, Your violation of the Terms, or Your violation of any rights of another, including any intellectual property rights. Notwithstanding anything to contrary, Unity’s entire liability to You under this Terms or otherwise shall be to the extent of refund of the money charged from You for any specific voucher or product or service, under which the unlikely liability arises.
In no event shall Unity, its officers, directors, employees, partners, or suppliers be liable to You, the vendor, or any third party for any special, incidental, indirect, consequential, or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not Unity has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your use of or access to the Platform, services or materials. Unity is not responsible for any non-performance or breach of any contract entered into between Users and third-party service providers. Unity cannot and does not guarantee that the concerned Users and/or third-party service providers will perform any transactions that are entered into on the Website. Unity shall not and is not required to mediate or resolve any dispute or disagreement between Users and third-party service providers.
Unity does not, at any point of time during any transaction between Users and third-party service providers on the Platform come into or take possession of any of the Products or Services offered by third-party service providers nor does it at any point gain title to or have any rights or claims over the Products or Services offered by third-party service providers to Users.
At no time shall Unity hold any right, title, or interest over the medicines, nor shall Unity have any obligations or liabilities in respect of such contract entered into between Users and third-party service providers. Unity is not responsible for any unsatisfactory or delayed performance of services or damages or delays as a result of products that are out of stock, unavailable or back ordered. The limitations and exclusions in this section apply to the maximum extent permitted by applicable law.
Unity has no liability with regard to the prescribed medications and dosages and incurs no liability for the use or misuse of any medication ordered by availing the Smart Box Services. It shall be the responsibility of the User to authenticate their prescription and Unity shall not be liable for any damage, loss, or injury caused due to the consumption of any third-party product. The User agrees that they are solely responsible for the manner and way in which they use the Platform, the Smart Box, and the Smart Box Services and Unity has no liability with regard to any unauthorised use of the same.
You agree that Unity may, in its sole discretion and without prior notice, terminate Your access to the Platform and block Your future access to the Platform, if Unity determines that You have violated these Terms or Additional Terms. You also agree that any violation by You of these Terms will constitute an unlawful and unfair business practice, and will cause irreparable harm to Unity, for which monetary damages would be inadequate, and You consent to Unity obtaining any injunctive or equitable relief that Unity deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies Unity may have at law or in equity. You agree that Unity may, in its sole discretion, and without prior notice, terminate Your access to the Platform, for cause, which includes (but is not limited to): (1) requests by law enforcement or other government agencies; (2) a request by You (self-initiated account deletions); (3) discontinuance or material modification of the Platform or any service offered on or through the Platform; or unexpected technical issues or problems. If Unity does take any legal action against You as a result of Your violation of these Terms, Unity will be entitled to recover from You, and You agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief granted to Unity.
The Terms will continue to apply until terminated by either You or Unity as set forth below. If You want to terminate Your agreement with Unity, You may do so by closing Your accounts on the Platform that You use and informing Unity of your intention to terminate.
Unity may, at any time, with or without notice, terminate the Terms (or portion thereof, such as any individual Additional Terms) with You if:
Except as may be set forth in any Additional Terms applicable to a particular service, termination of Your Account may include (i) removal of access to all offerings within the Platform or with respect to the services; (ii) deletion of Your materials and Account Information, including Your personal information, log-in ID and password, and all related information, files and materials associated with or inside Your Account (or any part thereof); and (iii) barring of further use of the Smart Box or the Smart Box Services.
You agree that all terminations shall be made in Unity’s sole discretion and that Unity shall not be liable to You or any third party for any termination of Your Account (and deletion of Your Account Information), or Your access to the Platform and the use of the Smart Box or the Smart Box Services offered thereunder.
Notwithstanding the foregoing, these Terms will survive indefinitely unless and until Unity chooses to terminate them. If You or Unity terminates Your use of the Platform and use of the Smart Box or the Smart Box Services, Unity may delete any content or any other materials relating to Your use of the Platform and use of the Smart Box or the Smart Box Services and Unity will have no liability to You or any third party for doing so.
These Terms and all transactions entered into on or through the Platform and the relationship between You and Unity shall be governed in accordance with the laws of India without reference to conflict of laws principles.
You agree that all claims, differences, and disputes arising under or in connection with or in relation hereto the Platform, the Terms or any transactions entered into on or through the Platform, or the relationship between You and Unity shall be subject to the exclusive jurisdiction of the courts at New Delhi, India and You hereby accede to and accept the jurisdiction of such courts. Any dispute that arises between you and Unity and is not amicably decided by the Grievance Redressal Mechanism of Unity shall be referred to a Sole Arbitrator in accordance with Arbitration and Conciliation Act, 1996. The venue and seat of Arbitration shall be at New Delhi, India.
In the event You come across any abuse or violation of these Terms, please report it to Unity’s customer support team.
If You have any concerns about the Terms or grievances about the Platform or our use of the Smart Box or the Smart Box Services, please contact us with a thorough description through the Grieveience Redressal Software made available to you on the Platform, which shall provide any information You require, if your concern remains unresolved you may address them to Our Grievance Redressal Officer at:
Once a Consumer files a complaint via email or telephonic communication on the channels specified above, the Consumer will receive an acknowledgment of the grievance from the Grievance Redressal Officer. Each Consumer who has filed a complaint with the Grievance Redressal Officer shall receive a unique ID for tracking the status of their complaint.
Unity collects, processes, and shares data with third parties, in accordance with its Privacy Policy and applicable laws including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011 and where applicable the Health insurance Portability and Accountability Act, 1996 (“HIPPA”), in order to provide, manage and complete delivery of the Smart Box or the Smart Box Services to You. Unity views the protection of Your privacy and information as a very important principle. Please view Our Privacy Policy, available at [●] to understand how Unity collects, processes, shares Your information, and maintains data security practices in relation to Your information.
You hereby expressly agree to receive communications by way of SMS, e-mails, or any other mode from Unity, phone calls relating to the use of the Smart Box or the Smart Box Services offered through the Platform and this supersedes any opt-out preferences you may have set in relation to the Telecom Regulatory Authority of India’s National Do Not Call (and Do Not Disturb) registry as per the Telecom Commercial Communications Customer Preference Regulations, 2018.
A User can unsubscribe / opt-out from receiving communications from Unity through SMS and e-mail anytime by:
Notice: All notices of Unity will be served by email or by general notification on the Platform. Any notice provided to Unity pursuant to the Terms should be sent to [●].
Assignment: You cannot assign or otherwise transfer the Terms, or any rights granted hereunder to any third party. Unity’s rights under the Terms are freely transferable by Unity to any third parties without the requirement of seeking Your consent.
Severability: If for any reason, a court of competent jurisdiction finds any provision of these Terms, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms shall continue in full force and effect.
Waiver: Any failure by Unity to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver by Unity of that provision or right
Return and Refund: The Return and Refund of the Smart Box or any third-party products including but not restricted to medicines being ordered through third-party pharmacies shall be in accordance with these Terms. Where you seek to return the Smart Box due to any defect or
The product shall be accepted and either replaced or refunded depending on your preference. However, where the Smart Box is damaged externally indirectly or directly by you or after 14 days of the date of purchase, we shall not liable to refund or replace the same.
With regard to the return of any third-party medication or product in furtherance of availing Smart Box Services, that shall be the responsibility of the third-party pharmacies and Unity shall have no liability towards the same.