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FAQ

Most frequent questions and answers

If there is a solid red light on the top left corner of your Medesmart, this means there is an issue with the auto-connect feature. 

 

You need to restart your pill box. You can do so by following the instructions below.

  1. You can restart Medesmart by inserting a small point (like a paper clip) into the left-most speaker hole located on the right side of the charging port.
  2. You will know you restarted the Medesmart if a red light starts flashing. You should then be able to connect via Bluetooth in the app. On the top right side, you will see the “Bluetooth_0.png” (Bluetooth). Press that. This will stop the red flashing light and sync the app with Medesmart.
  3. Before connecting, turn off the auto-connect feature at the bottom of the scan page. After turning off auto-connect, you will no longer experience the solid red light and you should be able to connect and stay connected.

Unfortunately, we do not have a desktop version of the app. The app is only on the smartphone. Sorry for the inconvenience! 

Let us know if you would like that in future and we will make it happen.

You can delete your account by following the instructions below.


1. In the app, go to settings (top left)
2. Select Account
3. Select Delete Account

There are sensors in the Medesmart that collect compliance data when the lid is opened during the alarm window. This compliance data will transfer to the reports section in the app once the pill box and app connect. Caregiver notifications are sent out 15 minutes after the scheduled alarm. If the app and pill box is not connected when the user opened the lid to take the pills, they must connect to the pill box within 15 minutes to make sure the compliance data has transferred. If there is no connection made, the caregiver will receive a notification that no action was taken on the app or pill box. If the user does connect, allowing the compliance data to transfer, the caregiver will receive a notification saying the action was taken on the pill box and pills were taken.

If you are receiving an error message when trying to add a medication, try logging out and then back into your account. Once you have done this, you should be able to add you medications successfully. If not, please email us at dev@medesmart.com so that we can resolve this issue for you.